Privacy Policy
Last updated: August 2026
At Carmen’s Pizzas, we care about good pizza, good people, and keeping your personal information safe. This Privacy Policy explains what personal data we may collect when you use our website, contact us, sign up to our newsletter, or place an order with us.
This policy applies to our website: carmenspizzas.co.uk
1. Who we are
Carmen’s Pizzas LTD is responsible for the personal data collected through this website.
For the purposes of UK data protection law, we are the data controller for the information we collect and use.
2. Information we may collect
We only collect information that helps us run Carmen’s Pizzas properly and respond to you.
This may include:
Information you give us directly
your name
your email address
your phone number, if provided
your message or enquiry
newsletter sign-up details
order or event enquiry details, where relevant
Information collected through the website
IP address
browser and device information
pages visited
cookie and website usage data
3. How we use your information
We may use your personal data to:
reply to your messages and enquiries
manage large order or event requests
send newsletter emails, only if you have signed up
improve our website and customer experience
keep basic business records
help keep our website secure
comply with any legal or regulatory duties
We do not sell your personal data. Not now, not later, not even for unlimited pizza.
4. Our lawful reasons for using your data
Under UK GDPR, we need a lawful basis to use your personal data. Depending on the situation, we may rely on:
Consent
For example, when you choose to join our newsletter or accept non-essential cookies.
Legitimate interests
For example, when we respond to enquiries, manage basic website security, or understand how people use our website.
Contract
For example, when you place an order, request a service, or ask us to provide food for an event.
Legal obligation
For example, when we need to keep certain business records or respond to lawful requests.
5. Newsletter emails
If you sign up to receive Carmen’s updates, pizza news, offers, specials or other little bits of delicious drama, we will use your email address to send those messages.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
6. Cookies and website analytics
Our website may use cookies to help it work properly and to understand how visitors use it.
Some cookies are essential for the website to function. Others, such as analytics or marketing cookies, will only be used where required with your consent.
7. Sharing your information
We may share limited personal data with trusted service providers who help us run the business, such as:
website hosting providers
email marketing platforms
analytics tools
payment providers, if used
order or delivery platforms, if used
professional advisers, where needed
These providers only receive the information needed to provide their service. We do not sell your personal data to third parties.
8. How long we keep your information
We keep personal data only for as long as we need it.
For example:
contact form messages may be kept while we deal with your enquiry
order or event details may be kept for business and record-keeping purposes
newsletter data is kept until you unsubscribe or ask us to delete it
some records may need to be kept for legal, tax or accounting reasons
When we no longer need your data, we will delete it or anonymise it where appropriate.
9. How we protect your data
We take reasonable steps to keep your personal information safe, including:
secure website hosting
SSL encryption where available
restricted access to personal data
using trusted service providers
keeping only the information we actually need
10. Your rights
Under UK data protection law, you have rights over your personal data. These may include the right to:
ask for a copy of your personal data
ask us to correct inaccurate information
ask us to delete your data
withdraw consent, where we rely on consent
object to certain uses of your data
ask us to restrict how we use your data
request that your data is transferred to another provider, where applicable
To use any of these rights, contact us at: info@carmenspizzas.co.uk
11. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to help.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
12. Contact us
For questions about this Privacy Policy or how we use your personal data, contact: info@carmenspizzas.co.uk